Thank you for ordering The Girl and the Bear. We want your book to reach you safely and without unnecessary surprises along the way. Please read the information below before placing your order.
Shipping Locations
We currently ship direct website orders within India only. All orders are dispatched from Mangalore, Karnataka, India.
Order Processing
Orders are typically processed and dispatched within 1–3 business days after successful payment. Business days exclude Sundays and public holidays. During periods of high order volumes or holidays, processing may occasionally take a little longer.
Shipping & Delivery
Orders are shipped through India Post. Once dispatched, orders typically take approximately 3–7 business days to arrive. Delivery times are estimates and may vary depending on your location, the shipping service selected, public holidays, weather conditions, postal delays and other circumstances outside our control. Delivery to certain remote locations may take longer.
Shipping Charges
Shipping charges are calculated at checkout based on the shipping method selected and other applicable delivery factors. The total shipping charge will be displayed before you complete your payment.
Order Tracking
Tracking availability depends on the shipping method selected at checkout. Where tracking is available, the relevant tracking information will be provided after your order has been dispatched.
Incorrect Addresses & Failed Deliveries
Please check your name, delivery address, PIN code and contact details carefully before placing your order. If an order cannot be delivered because incorrect or incomplete information was provided, or because delivery could not be completed after the applicable delivery attempts, additional shipping charges may apply to resend the order. The customer will be responsible for these reshipping costs.
Lost Orders
If you believe your order has been lost in transit, please contact us at shalom2620@gmail.com with your order details. We will review the shipment information and, where appropriate, work with the delivery provider to investigate the issue. If an order is confirmed as lost in transit, we will arrange a replacement at no additional cost.
Books Damaged in Transit
If your book arrives damaged, please contact us as soon as possible and provide your order details, clear photographs of the damaged book, and photographs of the outer packaging where possible. Once the damage has been reviewed and confirmed, we will arrange an appropriate replacement. Damage claims should relate to damage that occurred during shipping and delivery.
Delivery Delays
While we do our best to dispatch every order promptly, delivery timelines cannot be guaranteed. Delays may occur due to postal operations, weather, public holidays, local disruptions, remote delivery locations or other circumstances beyond our reasonable control.
Questions About Your Order
Shalom Aarons / The Girl and the Bear
Email: shalom2620@gmail.com
Please include your order details so we can locate your purchase and assist you more quickly.
Last updated: September 2026