We take care to ensure every copy of The Girl and the Bear is packed and dispatched in good condition. If something genuinely goes wrong with your order, we’ll do our best to make it right. Please read the policy below before placing your order.
Cancellations & Change of Mind
As a small independent business, we are unable to offer cancellations or refunds once an order has been placed and payment has been successfully completed. We also do not accept returns or exchanges for a change of mind. Please check your order, delivery address and contact details carefully before completing your purchase.
Damaged Books
If your book arrives with significant damage caused during transit, please contact us within 3 days of delivery with your order number or other proof of purchase, the name and email address used to place the order, clear photographs showing the damage, and photographs of the packaging where possible. Once the damage has been reviewed and approved, we will arrange a replacement copy at no additional cost. You will not be required to return the damaged copy. We do not offer monetary refunds for books damaged during transit.
Incorrect Orders
If you receive an incorrect item due to an error on our part, please contact us within 3 days of delivery with your order details and photographs of the item received. Once verified, we will arrange for the correct item to be sent to you at no additional cost. You will not be required to return the incorrect item unless otherwise agreed.
Lost in Transit
If an order is confirmed as lost in transit by the delivery provider, we will arrange a replacement copy at no additional cost. Refunds will not be issued for orders confirmed as lost in transit.
Minor Variations & Imperfections
Books are physical products, and minor variations may occasionally occur between copies. Small differences in colour, print alignment, finish or other insignificant production variations that do not affect the readability or overall use of the book are not considered defects and are not eligible for replacement. Minor marks or imperfections that reasonably occur through normal handling and delivery will also not qualify for replacement unless the book has sustained significant damage.
Incorrect Address or Failed Delivery
Customers are responsible for providing complete and accurate delivery information when placing an order. If an order is returned or cannot be delivered because of an incorrect or incomplete address, incorrect contact information, or unsuccessful delivery attempts, the original shipping charge will not be refunded. If you would like the order sent again, any additional shipping or reshipping costs will be borne by the customer.
Refunds, Where Applicable
Our standard policy is to provide replacements for eligible damaged, incorrect or lost orders rather than monetary refunds. If a monetary refund is exceptionally approved, it will be issued to the original payment method used for the purchase. Approved refunds will be initiated within 10 business days; your bank, card issuer or payment provider may require additional time to process the refund and reflect it in your account.
How to Request a Replacement
Shalom Aarons / The Girl and the Bear
Email: shalom2620@gmail.com
Please include your order details, the name and email address used for the purchase, a description of the issue and photographic evidence where applicable. Requests relating to damaged or incorrect items must be submitted within 3 days of delivery.
Last updated: September 2026